Philips 5000 Series Megabasket Airfryer with Steam NA565

Where to get real advice for this machine

Does it genuinely air-fry?

Genuine air frying

Genuine. Food sits on a perforated plate above the pan floor, so air reaches underneath and fat drains away, with a published ceiling of 200°C. Used as one undivided drawer of around ten litres it is a large chamber for an air fryer, and the manufacturer's own preset times for the lower-wattage version are longer for that reason.

• Air moves fast, not just around
• Air reaches every surface of the food
• Fat and moisture drain away
• Reaches genuine browning temperatures

What we know about this machine

Read from Philips Airfryer 5000 Series Megabasket with Steam NA565 — User Manual (PDF), retrieved on 2026-10-09.

It is rated at 2300 W, which is toward the top of the domestic range and means it recovers temperature quickly after cold food goes in. It has 2 independent drawers, so two foods can cook at different temperatures at once — which buys variety rather than volume. It runs from 40°C to 200°C, and the low end is genuinely useful: it is enough to dehydrate, prove dough or hold food warm. On preheating: comes up to temperature quickly. It is sold as 9.5 litres, which measures the whole drawer including the space above the food that you must not fill.

The figures above are the manufacturer’s. What they mean for cooking is AirfryerHQ’s reading of them, not a measurement — nobody here has run this machine.

In the manual’s own words: The manual states that preheating the appliance is not necessary.

What each setting actually does

Read from the manual. The first column is the name printed on the panel; the second is what that setting is in plain terms, so you can use advice written for somebody else’s appliance.

• Airfry: Available on both sides and in the undivided drawer. Hot air only.
• Steamfry: Right-hand side or undivided drawer only. The manual defines it as hot air and steam together; its preset table uses 160°C to 200°C. This is the same thing the manufacturer calls Steam&airfry on its two-drawer model.
• Steam: Right-hand side or undivided drawer only. Every steam entry in the manual's tables is 100°C.
• Reheat: A preset published three ways for 850 g of food: 6 minutes at 180°C with hot air, 22 minutes at 160°C with steam and hot air, or 16 minutes with steam alone. One button, three quite different things, depending on the mode chosen with it.

Regional versions and mains supply

Sold as

NA565, also listed as NA565/92, NA565/02

Markets

United Kingdom, European Union

Mains supply

230–240 V, 50 Hz

That figure is from this model’s own rating plate or documentation. A model sold under the same marketing name in another market may be different hardware — different code, capacity, wattage or supply — so check the plate on the machine in front of you rather than the name on the box.

A travel plug adapter changes the shape of the pins and nothing else. It does not convert voltage. Whether an appliance built for one mains standard can be used safely on another is a question about a two-kilowatt heating load, and it is one for a qualified electrician rather than for this page.

Error codes and display states

Only what this manufacturer publishes, and only for this manufacturer. A code means whatever the firmware author decided it means, and reading one across from another brand is the commonest way to misdiagnose a fault.

• Published without a stated cause

  E01

  What the manual says it means

  The manual gives one possible cause: the appliance has been stored somewhere too cold to start.

  What to do

  Let the appliance stand at room temperature for at least 15 minutes before plugging it in again. If the display still shows the code, contact the manufacturer's Consumer Care Center.

  Can it be reset?

  Yes, the manual says so

  Does it need service?

  The manual does not say

  Something you can correct

  Philips Airfryer 5000 Series Megabasket with Steam NA565 — User Manual

• Published without a stated cause

  E04, E05, E09, E12

  What the manual says it means

  The manual lists these four together as a possible malfunction and publishes no individual meaning for any of them.

  What to do

  Unplug the appliance and plug it in again. If the code returns, stop using it and contact the manufacturer's Consumer Care Center.

  Can it be reset?

  Yes, the manual says so

  Does it need service?

  The manual does not say

  Stop using it and contact the manufacturer

  The manufacturer does not say what has failed, so there is nothing here to diagnose at home. One restart is what the manual offers; a code that comes back is a reason to stop, not to keep trying.

  Philips Airfryer 5000 Series Megabasket with Steam NA565 — User Manual

Cleaning this model

The parts this architecture has, what collects on each, and what its own manual permits. Full methods and prohibitions are on the cleaning pages.

Steam cleaning takes 20 minutes — 15 of steam and 5 of drying. A descaling reminder appears after every ten hours of steam use and the manual specifies the manufacturer's own descaler. Non-stick parts: no metal utensils, no abrasives, no wire brush.

Faults the manual documents, as printed

Only what the manufacturer publishes. AirfryerHQ does not invent the meaning of an error code, and where a manual documents one undifferentiated fault state that is what appears here.

• “E01”

  The manual gives one cause: the appliance may have been stored somewhere too cold.

  Let it stand at room temperature for at least 15 minutes before plugging it in again. If the code remains, the manual says to contact the Consumer Care Center.

• “E04, E05, E09 or E12”

  Described only as a possible malfunction. No individual meanings are published.

  Unplug the appliance and plug it in again. If that does not clear it, contact the Consumer Care Center — the manual gives no user repair.

• Small spots where the coating has come off inside the pan

  The manual attributes these to the bottom plate knocking the pan wall when it is put in at an angle, or to harsh cleaning tools.

  Lower the bottom plate in level rather than at an angle, and clean with a non-abrasive sponge. The manual's position is that the materials are food-safe; if the coating is flaking more widely, ask the manufacturer.

• Water left in the cooking chamber after steaming

  Condensation from steam cooking, which the manual describes as normal in small amounts.

  Wipe it away with a soft cloth once the appliance has cooled.

Replaceable parts

Accessories with something documented for this model

Statements read from this machine’s own documentation. AirfryerHQ does not infer that an accessory fits an appliance from its advertised capacity, and no manufacturer here publishes the dimensions that would let anybody do so.

• Genuinely useful

  Silicone-tipped tongs

  The accessory that protects the most expensive part of the appliance, and manufacturers are unusually united about it.

• You probably do not need this

  Disposable paper liners

  Sold to save washing up, and the one comparison we have read found they do not: grease goes through. Several manufacturers forbid paper in the basket altogether.

• Useful for a specific job

  Oven-safe dish

  It turns an air fryer into a small oven for the things that need a container. You almost certainly own one already, and the only real question is whether it fits with room for air round it.

Recall and safety status

Recall status not checked

Recall status was not checked for this model when it was added on 9 October 2026. That is a statement about what we have looked up, not about the appliance — check the manufacturer and your national product-safety authority.

No verified recall or safety notice is currently recorded in AirfryerHQ for this appliance. That is a statement about this catalogue and not about the product: AirfryerHQ holds a small number of checked alerts and is not a copy of the UK register. Check the authority's own register before concluding that an appliance is unaffected.

The Office for Product Safety and Standards publishes the UK register of product safety alerts, reports and recalls on GOV.UK, and Electrical Safety First operates a recall checker for electrical appliances. Registering an appliance with its manufacturer is what makes a direct notification possible.

AirfryerHQ has no recall data feed and has not checked. That is not a clean bill of health — it is an absence of checking, and it is recorded as one. Check the manufacturer’s own recall page and your national product-safety register.

Finding the manual

Prints every preset as a weight with a time and temperature under each mode — and prints the whole table twice, once for a 2,750 W version and once for a 2,200–2,300 W version. Frozen fries, 1.3 kg in the undivided drawer at 200°C: 26 minutes on one, 29 on the other. The synchronised finish starts the two sides at different times so they end together, and the manual warns against using it with food that spoils easily.

About this model

A single extra-large drawer that a divider turns into two. Undivided, or on the right-hand side, it air fries, steams, or does both at once in a mode the manufacturer calls Steamfry; the left-hand side air fries only. The manufacturer describes the capacity three ways in its own material — 9.5 litres in the specification table, 'around 10' in the description, and 3 plus 6 for the divided pans — which is a fair illustration of why litres tell you little about what fits. The version sold in the UK as NA565/92 is listed at 2,300 watts; the manual also covers a 2,750-watt version and gives each its own preset times.

Owning this machine

The questions that come after the cooking.

• Looking after itFive minutes a week and one check a month, nearly all of it about grease.
• What to clean it withIncluding which tool every manufacturer in this catalogue prohibits.
• The coating, and when a basket is finishedThe part that decides how long this appliance lasts.
• Replacing a part, and what to ask forWhere the model and serial numbers are, and why no order code appears here.
• Accessories, and whether you need themWith the verdicts first and no affiliate links anywhere.
• Repair, replace, or stop using itThe symptoms that mean stop now, and the ones that mean a part.